eCuris is a digital health platform to unite patients, their relatives, doctors & health professionals for fast communication and information exchange. Furthermore, the app helps doctors to remotely monitor their patients’ health.
Task
As our team strove to build a large, scalable platform for the healthcare industry, we had to make sure that the platform would be easy to navigate for everyone – patients, doctors, and other healthcare providers.
Role
User research A/B testing UX/UI design Prototyping Design system
eCuris is designed to help doctors, nurses, patients, caregivers and family members. The target market eventually is global, but we focused on US-based health systems for the MVP.
Main team's challenges
• Extensive market research. It was challenging to understand the e-health apps competitors since such systems are usually built for closed groups of users.
• A responsive mobile design solution. Healthcare software development is based on the understanding that products are used on the move. That’s why we needed to keep in mind the mobile users of eCuris while creating the UX.
• Real-time collaboration and planning. During the first weeks of the project, our team gathered with the CEO and product owners of eCuris for creative brainstorming and agile-sprints planning.
Research insights
The Americanhealthcare system is not universally accessible. It is a publicly and privately-funded patchwork of fragmented systems and programs. Insured Americans citizens are covered by both public and private health insurance. Majority of people are covered by private insurance plans through their employers.
Building empathy
It was particularly beneficial to have our clients with us during a planning stage. They have extensive backgrounds in the healthcare industry and were able to provide useful details for personas. It helped to better empathise with our main user groups and prioritise goals according to their needs.
My contribution
During the project, I worked under the supervision of a senior designer Serhii Hanushchak. As a part of his mentorship, Serhii has created a plan for every design stage. His plan included both UX and UI design tasks such as the creation of personas and wireframes. Also, I had to follow his design system and present UI updates to our clients.
I have participated in all design stages, however, my main focus was the design for a healthboard, the main feature of eCuris app and the place where all health-related information is displayed.
Our healthboard in the context of a care provider
Inspired by the channels approach in Slack, I suggested adding sidebars for navigation purposes. I allocated some space on the left side of the screen and put a list of contexts there to allow users to switch between healthboards easily.
Our healthboard in the context of a patient
By using InVision, I kept my clients engaged with our design process
Result
Finished project
eCuris was developed with the purpose of delivering collaboration, support, and rewards together in order to achieve lasting behaviour change and preventative health. Nowadays the app is used in American hospitals.
Sometimes the project required full-time communication with clients and a need for a quick explanation of ideas because we worked together in one office for several weeks. Despite the lack of responsive design experience, I was calm and confident to admit that I need more time to research and provide an appropriate solution. As a consequence, I built a trustful relationship with stakeholders, and they kept asking my opinion on all project development aspects.
Gratitude to team
It was a pleasure to work together and learn from such talented people as Serhii Hanushchak, Anastasiya Morozova, Anton Runov, Sasha Diachenko, Iryna Pototska, Maria Osadchuk, Ekaterina Vizhan, Michael Kurtikov and Anatoliy Nesterov. Thanks for the trust and huge inspiration.
